Online Classes FAQs

How do I book?

Please book your online class via our website booking system; where online payments are available. [Book online]
Alternatively, you can book your class by calling our reception team on 020 7127 8127; after which we’ll contact you by phone or email for payment ahead of your class.

What’s involved in an online class?

An online Pilates or yoga class is a remote 1-2-1 option to practice Pilates or yoga under the guidance and instructed a qualified Pilates instructor or yoga teacher. It is an individual and tailored experience. You’ll be given the opportunity to share any physical concerns, movement issues, injuries or target areas with your instructor/teacher. We recommend you find a quiet and private space in your house and try to avoid being interrupted during your class time, silencing your phone or other notifications. We strongly recommend you check your internet connection ahead of your class, taking into consideration other possible use of internet bandwidth in your household at the time of your class.

What’s the best mat set up?

We recommend you find a quiet and private space in your house and try to avoid being interrupted during your class time, silencing your phone or other notifications. It is best to position your camera at an angle so your instructor or teacher will be able to see the whole of your mat, side-on and in full. You may need to set you phone on a holder or stack of books a little away to provide this view. The right set up allows your instructor/teacher to be able to see you on your mat and give you feedback throughout your session.

What technology do I need?

The online classes are delivered via Whereby, an easy to use video call system. You’ll simply need your smart phone, tablet or laptop/computer with access to a web browser. Alternatively, you can download the FREE Whereby app. Simply follow the link in your appointment confirmation or reminder for your instructor/teacher. You will be taken to the virtual meeting room, where you select to ‘Join with Video’ and then ‘Knock’ to let your instructor/teacher know you’re ready for your class.

What if technology difficulties disrupt the video call?

Where significant technical issues are seen on either side of the call we will try to move to an alternative option (Facetime/What’s app video call). Where the class needs to be abandoned, you will be offered another time or refunded. We strongly recommend you check your internet connection ahead of your class, taking into consideration other possible use of internet bandwidth in your household at the time of your class. It’s also important to check your volume setting is switched up and headphones are disconnected to be able to take the video call.

What to expect?

60 minute Online 1-2-1 Pilates class

A professional and private online 1-2-1 guided Pilates practice with a fully qualified and experienced Pilates instructor. An opportunity to discuss how you want to focus your session and/or your physical concerns or movement issues. We aim to offer an individual and tailored experience.

60 minute Online 1-2-1 yoga class

A professional and private online 1-2-1 guided yoga practice with a fully qualified and experienced yoga teacher. An opportunity to ask for adapted postures depending on your needs and/or any injuries or physical considerations. We aim to offer an individual and tailored experience.

What to wear?

We recommend you wear comfortable clothes that are form fitting but not restrictive. It is best to avoid clothes with zips and poppers.

How do I cancel my appointment?

You can cancel your appointment easily by following the link in your appointment confirmation and/or reminder. You can also cancel your appointment by calling 020 7127 8127. Please provide at least 24 hours notice for any cancellations so that we can plan our time effectively and offer the class time to others. Missed appointments are not refundable.

Your question not answered here? Send us your question via our contact us form and one of our team will get in touch.